RYSTOR · A CONSIDERED CREATIVE EVERYDAY

Refund Policy

We respect the consumer rights that apply to EU distance purchases. The information below does not limit any mandatory statutory rights.

Your right to withdraw

Where the statutory right applies, you may withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason. For an order delivered in separate parts, the period ordinarily begins when the last item is received. If required withdrawal information has not been properly provided, the period may be extended by law.

How to request a return

Send us a clear statement of withdrawal via the contact form, stating your name, order number and the goods you wish to return. You may use any legally applicable model withdrawal form but are not required to do so. Return goods to the address we provide within 14 days after notifying withdrawal.

Suggested withdrawal statement: “I hereby give notice that I withdraw from my contract of sale for the following goods: …, ordered on … / received on …, order …. Name: …. Address: …. Date: ….”

Condition and return shipping

You may inspect the goods as you would reasonably do in a shop. You may be liable for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law. Original packaging is helpful but does not by itself remove your statutory withdrawal right.

For a change-of-mind withdrawal, you bear direct return shipping costs where this responsibility was disclosed before purchase. For faulty or non-conforming goods, legally required remedies must be provided without cost to you; contact us before returning them.

Refunds

Where withdrawal applies, reimbursements are due without undue delay and generally within 14 days after notification, including the cost of the least expensive standard outbound delivery offered. Additional express-delivery costs need not be reimbursed where you expressly chose them. Refunds use the original payment method unless another method is expressly agreed without fees. We may withhold reimbursement until goods are received or evidence of return is supplied, whichever occurs first, where permitted.

Lawful exceptions

The right of withdrawal may not apply to goods made to your specifications or clearly personalised, and other narrowly defined statutory exceptions may apply. Stationery and art products are not automatically non-returnable. Any applicable exception must be identified for the specific product before purchase.

Cancellations before dispatch

For a pending order, contact us via the contact form with the order number as soon as possible. An acknowledgment does not mean goods have been dispatched. If no payment has been made, there is no payment to reimburse. Any cancellation after acceptance is handled alongside your statutory rights.

Incorrect, damaged or missing items

Contact the operator with your order number and a description of the issue. Photographs may help but must not become an unreasonable condition for a statutory remedy. Keep damaged packaging if practical. Do not send goods to an unconfirmed address; ask for the appropriate return instructions.

How refunds are recorded

Once an actual payment and refund method are agreed, the operator must explain the reimbursed amount, any lawful deductions and when reimbursement was issued. Bank processing time may differ from the operator’s refund date. This checkout collects no online payment and cannot claim a refund has been processed.

Faulty or non-conforming goods

You retain statutory conformity and guarantee rights. Depending on the applicable law and circumstances, these may include repair or replacement, price reduction or termination of the contract. The EU minimum legal guarantee generally applies for at least two years, with longer or additional national rights preserved.